I taught the 2-hour "Standards of Professionalism" to staff for the first time today, after two sessions with leadership (and a beta session with my own team, and a prototype module with EasyEnroll a few months back). It went really well -- I was sharp and funny and never lost my voice, kept it moving and kept in their faces, even though it was after lunch they participated pretty well -- and at the end they applauded me!
Immediately afterward I met with Jennifer about something, and when I mentioned what I had just been doing, she told me how good I was at training, that she often says to herself, "What did we ever do before Susan came?", and said Michelle Lockhart had told her how good I was.
I need to remember days like today when I have less good days. I had just been feeling that my module was amateurish and my presentation cheesy, so it was really nice to get that type of feedback. Jennifer, of course, wants me to develop and eventually deliver a new topic, cultural diversity. We had a good discussion, but that's not very high on my priority list. Getting everyone trained in Standards, then rolling out Benefits 101 to the supervisors and beginning to present it in a regular fashion to new hires, along with HIPAA and Standards, is primary. Dealing with GOSS is only pertinent for a small percentage of the company.
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